Job Posting
Director of Information Systems - INFORMATION SYSTEMS
Full Time
FLSA Status: Exempt
Major Roles & Responsibilities
Purpose: Designs and implements IT strategies and infrastructure. Identifies and eliminates security risks. Analyzes business requirements for IT needs and systems. Works to increase user satisfaction.
• Receiving, prioritizing, documenting, and actively resolving technical support requests from users in a timely manner via phone, email and/or remote desktop/device control solutions.
• Overseeing the daily performance of computer systems using remote management and monitoring software.
• Setting up equipment for clients’ use, performing or ensuring proper installation of cables, operating systems, and appropriate software.
• Maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities while accurately tracking time.
• Maintaining high levels of professionalism, courtesy and customer service throughout all client interactions, listening to and de-escalating clients who have an emotional connection to their issue(s).
• Assisting peers and manager as requested and follows Standard Operating Procedures (SOP) including Customer Data Privacy, Illegal Software, and HIPAA compliance regulations.
• Responsible for the technical support of client computers, printers, and mobile devices. Serves as primary end user contact for the IT Help Desk to provide excellent customer service. Works with network administrators to ensure effective data security and integrity.
• Educate users on the functions of installed general office applications and operating systems.
• Provide routine maintenance on computers, printers, hardware, and software.
• Maintain accurate documentation on processes and solutions.
• Troubleshoot equipment problems and place service calls with the appropriate maintenance vendors when necessary.
• Manage anti-virus, spam, and print services.
• Monitor and manage backup / disaster recovery solution.
• Stay current with application updates and industry trends to maximize SMDH’s investment in computerized systems.
• Make recommendations regarding hardware and software to meet identified business needs.
• Support client computer patching cycle.
• Responsible to accurately monitor IT assets.
• Responsible for managing annual IT budget.
• Provide support for our HER application and work closely with HER vendor.
• After hours On Call
• Maintain Hospital IT policies and procedures.
• Manage IT staff, time & attendance.
• Serve on hospital committees as assigned.
• Performing other related duties as assigned.
Academic, Certifications, & Trade Qualifications
• AS in Computer Science (CS) or related technical degree and/or equivalent experience required.
• Minimum 2 years technical and technical support experience.
• Experience with PC Hardware, Windows OS, Microsoft Office 365, helpdesk ticketing, asset management tools and IOS, preferred.
Additional Information
Position Type : Full Time
Shift : Day
Contact Information
Salem Memorial District Hospital
35629 Highway 72
Salem, MO 65560
Phone: 573-729-6626 |
